This policy describes how we treat customer information
Effective Date: March 3, 2020. Last Updated: July 3, 2020.
This policy describes how we treat the personal information we collect. This includes when you use the Site or visit our store, call Customer Services, or email email@example.com. This also includes when you use our apps or visit us on our social media pages. By interacting with us, you consent to these practices.
We collect information from and about you. We collect contact information.
This may include name, address, telephone number or e-mail address. For example, we might collect this information if you call our customer services line or sign up for an online account. We might also collect contact information if you make a purchase in a store or fill out a customer information card. We will also collect contact information to process a return or exchange, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations).
We collect payment information.
For example, we collect your credit card number, Apple Pay, or any other available payment option when you buy merchandise on our Site.
We collect information you submit or post.
We collect the information you post in a public space, on our social media pages or our websites, for example a product review.
We collect demographic information.
We may collect demographic information like your gender and birthday on customer information cards.
We collect information about your purchases
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may collect information about the purchases you make online or in stores. This could include the products you purchased and their prices.
We collect other information.
If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile app, we may collect your GPS location. We might look at how often you use the app and where you downloaded it. We collect this information using the tracking tools described in the Online Tracking section at the bottom of this page. To control these tools, please read that section.
We collect information in different ways
We collect information directly from you.
For example, if you create an account on one of our websites or make a purchase, we collect your information. We also collect information if you contact our Customer Services group. Please note those calls may be recorded. We also collect information when you fill out a customer information card in one of our stores.
We collect information from you passively.
We use tracking tools like browser cookies.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
We get information about you from third parties.
For example, our business partners may give us information about you. Social media platforms may also give us information about you.
We use information as we describe
We use information to improve our understanding of your interests and concerns.
We may use your information to make our website and products better. We may use your information to customize your experience with us and to tailor our marketing activities to fit your needs and interests.p We may combine information we get from you with information about you we get from third parties.
We use information to process your order and respond to your requests or questions.
For example, we use your information to process your order and ship items. Or, we may use your information to send you information you request.
We use information for security purposes.
We may use information to protect our company, our customers, our associates, and our websites. We also use information to collect and enforce accounts and to protect against fraud.
We use information for marketing purposes.
For example, we may use your information to contact you about new products and special offers we think you'll find valuable. These might be third party offers or products we think you might find interesting. We may call you, or send you emails or text messages. We may also use other means as they are developed. We may also use push notifications on our mobile apps.
We use your information to provide you with targeted advertisements we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
We use information to communicate with you about your account or our relationship
We may contact you about changes to our website or about service updates. We may also contact you about feedback or about this Policy or our website Terms.
We use information for other purposes.
For example, we use information to maintain transaction and other business records. We will do this for as long as we deem necessary. We also use information for internal purposes. This includes administrative and audit purposes. We also use information to meet legal, insurance and processing requirements. We will also use information as otherwise allowed by law, including if we have notified you. In some circumstances, we may seek your permission, for example if we are legally required to do so.
We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may share information with third parties.
We will share information with third parties who perform services on our behalf.
For example, we share information with vendors who send emails for us. We may also share personal information with service providers that help us operate our websites or run promotions.
We may share your information with our parent and affiliated companies.
For reasons including internal audit, management, billing or administrative purposes. This includes future subsidiaries or affiliates.
We may share information with our business partners.
For example, we will share information with third parties who jointly sponsor an event or promotion with us.
We may share your information with any successor to all or part of our business.
This includes if we are merged or all or part of our business or assets are transferred, assigned or sold. Your personal information will be disclosed to our successor or assign in these circumstances who can use and disclose your information for substantially the same purpose as set out in this Policy.
We will disclose your information if we think we have to in order to comply with the law or to protect ourselves.
This includes compliance with laws outside of Canada and the US that might apply to us. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion.
YOU HAVE CERTAIN CHOICES ABOUT SHARING AND MARKETING PRACTICES.
You may contact us to have your information updated or deleted from our database.
Please go to the Customer Service page of the wyndon.co website and complete the contact form and send. We will make reasonable efforts to service your request in a timely manner.
You can opt out of receiving our marketing communications.
To stop receiving our marketing emails, follow the instructions in any promotional message you get from us. Or you can send a blank email by going to the Customer Service page of the wyndon.co website, complete the contact form and send. To stop receiving marketing messages via any medium, please send an email by going to the Customer Service page of the wyndon.co website, complete the contact form and send or email us at firstname.lastname@example.org. Opt-out requests will be processed without delay, but may not take effect immediately. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions or information about your account. We may still also use your information for internal purposes, like maintaining our website.
You can control if we share information with third parties for their marketing purposes.
To opt out of having us share your information with third parties for their promotional purposes, email us at email@example.com
You can control cookies and tracking tools.
You can control tools on your mobile devices.
For example, you can turn off the GPS locator or push notifications on your phone. Each push notification has an “unsubscribe” link.
These sites and children.
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian. If you are a parent or legal guardian and think your child has given us information, you can send an email by going to the contact page of the wyndon.co website and complete the contact form and send. Please mark your inquiries “COPPA Information Request.”
Parents, you can learn more about how to protect children's privacy on-line at http://www.onguardonline.gov/topics/protect-kids-online
We use standard security measures
We use standard physical, electronic and procedural security measures. We use these measures to protect personal information in our control against loss or theft. We also use these measures to protect against unauthorized access.
While we use standard security measures, the Internet is not 100% secure. We cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using these sites.
We may link to third party sites or services we do not control
You may be able to access certain third party sites from our sites or apps. This includes social media sites. This policy does not apply to those third party sites. We strongly advise you to check the privacy policies of all third party sites you visit to find out how they are treating your personal information. We are not responsible for these third parties’ practices.
We or our vendors store information in and outside of Canada.
Information we or our vendors maintain may be stored, processed or accessed both within and outside of Canada. You understand and agree that we may transfer your information to the United States, Mexico or elsewhere and that the laws of these countries may not afford the same level of protection as those in your country. This site is subject to Canadian law. In Canada, local laws may permit government and law enforcement to have access to your information. This may differ from the laws in your country.
From time to time we may change our privacy practices. We will notify you of any material changes as required by law. We will post an updated copy on our website. Please check this page for updates.
Overall, we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Feel free to contact us if you have more questions
We may establish and maintain a file of your information.
This file is accessible at our offices. Our authorized employees and agents have access to your information to perform their job requirements. To request access to your personal information or to have us correct your information, you may write to us worldwide at
Database Marketing Manager, Client Development
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
Email: Please visit our Customer Service section of our wyndon.co website and complete the contact form and send.
You can also contact the Database Marketing Manager if you have other questions about how we use your information. For questions not related to access or correction, you can email us firstname.lastname@example.org